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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chasity Duck

October 21, 2025

5  out of  5
rating by Chasity Duck
"Very helpful and knowledgeable!"
We responded:
"Thank you so much for your 5-star review! We're thrilled to hear you found our team very helpful and knowledgeable. Providing excellent service and expert advice is our top priority, and your feedback means a lot to us. If you ever need assistance with your auto insurance again, we're here to help! Thank you for choosing Jake Kantola State Farm as your local Muskegon Insurance Agency."
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Christopher Jones

October 21, 2025

5  out of  5
rating by Christopher Jones
"Tyler had a mission to get me auto insurance even facing technical difficulties he kept communication when a few other companies gave up helping me. He wanted to help make it as cheap and as quick as possible. If I could do it over Tyler would be my guy again!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Tyler stayed committed to getting you auto insurance despite the technical difficulties. His dedication to clear communication and finding the most affordable and quick solution truly sets him apart. We’re glad Tyler was able to help, and we appreciate your trust in choosing him. If you ever need assistance again, Tyler will definitely be here to support you! Thank you for choosing Jake Kantola State Farm as your local Muskegon Insurance Agency."
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geoff aldridge

October 15, 2025

5  out of  5
rating by geoff aldridge
"I went in expecting a high pressure salesman, but was very pleasantly surprised. Ty went over my options and helped me pick the policy that was right for me without pressuring me at all. I definitely recommend them."
We responded:
"Thank you for your positive feedback! We're glad Ty was able to guide you through your insurance options and help you select the right policy without any high-pressure sales tactics. Providing personalized, stress-free insurance solutions is our priority. We appreciate your recommendation and look forward to assisting you with all your insurance needs in the future! Thank you for choosing Jake Kantola State Farm as your local Muskegon Insurance Agency."
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Benny Garcia

October 8, 2025

5  out of  5
rating by Benny Garcia
"Very helpful !! Thank you"
We responded:
"Thank you for your kind words and 5-star review! We're thrilled to hear you found our service very helpful. If you ever need assistance again, we're here to help!"
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Rachel Elizabeth

October 8, 2025

5  out of  5
rating by Rachel Elizabeth
"Absolutely love the staff! Very professional and friendly. Garret got me back on track with my insurance and at a GREAT rate! Very satisfied with Jake Kantola -State Farm!"
We responded:
"Thank you so much for your wonderful 5-star review! We're delighted to hear that Garret and Jake provided you with professional, friendly service and helped you find a great insurance rate. Your satisfaction means a lot to us, and we’re here whenever you need assistance!"
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Cayden Mitteer

September 29, 2025

5  out of  5
rating by Cayden Mitteer
"Garret was Very thorough with policy details and very kind an professional. Would give more stars if I could."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear you found our service thorough, kind, and professional. Your kind words mean a lot to us, and we truly appreciate your support. If you ever need anything else, we're here to help!"
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Mitchell Wright

September 25, 2025

5  out of  5
rating by Mitchell Wright
"Garrett was able to resolve my situation quickly with great customer service, and got me the best rate possible, unlike some others. 10/10"
We responded:
"Thank you for your fantastic review! We're glad Garrett could resolve your situation quickly and secure the best rate for you. Providing excellent customer service is our top priority, and your 10/10 means a lot to us. If you ever need assistance again, don’t hesitate to reach out!"
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liz Campbell

September 23, 2025

5  out of  5
rating by liz Campbell
"Jake was very helpful and gave really good service"
We responded:
"Thank you for taking the time to leave a review! We're thrilled to hear that Jake provided you with helpful and excellent service. We appreciate your feedback and look forward to serving you again in the future!"
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Ashley Deneau

September 17, 2025

5  out of  5
rating by Ashley Deneau
"Great service always friendly and very helpful"
We responded:
"Thank you so much for your kind words! We're thrilled to hear you appreciate our great prices and friendly, helpful service. We're here to support all your insurance needs, whether it's life, accident, vehicle, or renter's insurance. If you ever have questions or need assistance, don't hesitate to reach out!"
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Larry Pulluiam

September 15, 2025

5  out of  5
rating by Larry Pulluiam
"Awesome very helpful..real nice"
We responded:
"Thank you for the awesome review! We're glad Ty could provide helpful and friendly service with your auto insurance and renters insurance. If you have any questions or need assistance in the future, don't hesitate to reach out!"
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Jayson Scott

September 14, 2025

5  out of  5
rating by Jayson Scott
"Ty was very helpful. I was able to give him all my info over the phone, and received multiple quotes to my email shortly after. By the time I made it into the office later that day, I already know what policy I would be purchasing and how much it would cost."
We responded:
"Thank you so much for your kind words! We're glad Ty was able to assist you promptly and provide the information you needed to make a confident decision. We appreciate your trust and look forward to serving you again in the future!"
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NotAGoodGhost

September 12, 2025

5  out of  5
rating by NotAGoodGhost
"Ty was my guy. Helped me out a lot, very on the ball and prepared. Had the answers to questions I hadn’t even known to ask."
We responded:
"Thank you for your fantastic feedback! We're thrilled to hear that Ty was able to anticipate your needs and provide thorough, helpful answers. It's great to know he made the process smooth and informative for you. We appreciate your trust and are here anytime you need assistance!"
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Spencer

September 11, 2025

5  out of  5
rating by Spencer
"Helpful and knowledgeable with a positive attitude."
We responded:
"Thank you so much for your kind words! I'm glad to hear that my helpfulness, knowledge, and positive attitude made a difference. If you need any further assistance, feel free to reach out!"
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Shamica Knight

September 11, 2025

5  out of  5
rating by Shamica Knight
"Explained everything with great detail. I was able to understand and was very pleased with the conversation"
We responded:
"Thank you so much for your kind words! We're glad to hear that the explanation was clear and helpful. Your satisfaction means a lot to us, and we're always here to assist you whenever you need."
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kris duttlinger

September 4, 2025

1  out of  5
rating by kris duttlinger
"Annoying phone calls, even after telling him that I will not switch back to State Farm after they wouldn’t insure my house or motorcycle then cancelled my car insurance"
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Damon Combs

August 25, 2025

5  out of  5
rating by Damon Combs
"Had a great experience with TY he really helped and guided me throught the process."
We responded:
"Thank you for your wonderful review! We're delighted to hear that TY provided helpful guidance and made the process smooth for you. We appreciate your trust and are here anytime you need assistance!"
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Dylan Wright

August 25, 2025

5  out of  5
rating by Dylan Wright
"Listened to me, and got a policy that suites me! Wasn’t trying to “sell” me and that’s what won me over"
We responded:
"Thank you for your feedback! We're glad we could listen to your needs and find a policy that’s the right fit for you. Providing honest, pressure-free service is very important to us, and we’re happy that made a difference. We appreciate your trust!"
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Violet Townsend

August 25, 2025

5  out of  5
rating by Violet Townsend
"I'm thrilled to share my experience with State Farm! This is my second time returning, and I have to give a huge shoutout to Garret he's nothing short of AMAZING! From start to finish, he makes the process effortless and brings such a friendly vibe. If you're on the hunt for an insurance company that truly welcomes you, look no further this is the spot! I 100% recommend Garret, but honestly, the entire team is fantastic!"
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that Garret and the entire State Farm team have made your experience effortless and welcoming. Your recommendation means a lot to us, and we’re grateful to have you as a valued customer. We look forward to continuing to serve you in the future!"
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Steve Woods

August 22, 2025

5  out of  5
rating by Steve Woods
"Did a great job lowered my house and car insurance highly recommend"
We responded:
"Thank you so much for your kind words and recommendation! We're thrilled to hear we could help lower your house and car insurance. If you ever need anything else, we're here to assist!"
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Matt Shaver

August 7, 2025

5  out of  5
rating by Matt Shaver
"Jake always takes care of us"
We responded:
"Thank you for your continued trust! We're glad to hear that Jake is always taking great care of you. We appreciate your support and are here whenever you need us!"
Profile photo of Bailey Jacobs

Bailey Jacobs

August 7, 2025

5  out of  5
rating by Bailey Jacobs
"Tyler was a huge help in switching me over from Progressive! He was able to build me a super solid package with triple the coverage that I had with progressive, and way less expensive! Would recommend him in a second."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Tyler was able to find you a better coverage package at a great price. Your recommendation means a lot to us. If you ever need anything else, don’t hesitate to reach out!"
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Kamiyah Jackson

August 5, 2025

5  out of  5
rating by Kamiyah Jackson
"Very helpful"
We responded:
"Thank you for your feedback! We're glad you found our pricing great. We appreciate your support!"
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Brian Hoffman

July 31, 2025

5  out of  5
rating by Brian Hoffman
"Found me an awesome deal and was super helpful throughout everything"
We responded:
"Thank you so much for your kind words! We're thrilled to hear you found an awesome deal and that we could be helpful throughout the entire process. If you need anything else, don’t hesitate to reach out!"
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Jamie Lusis

July 29, 2025

5  out of  5
rating by Jamie Lusis
"We had a very good experience working with Ty to get the best price possible on our car insurance. They listened to us and we had a very personable experience!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Ty provided a personable experience and helped you find the best price for your car insurance. We appreciate your trust and look forward to assisting you again in the future!"
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Donald Stout

July 21, 2025

5  out of  5
rating by Donald Stout
"After a little back and forth managed to get me a policy with a good price in no time at all. Really friendly and helped with any questions I had."
We responded:
"Thank you so much for your kind words! We're glad we could find a great policy for you quickly and that our team was friendly and helpful throughout the process. If you have any more questions or need assistance in the future, don't hesitate to reach out!"