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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Ashli Lewis

November 3, 2026

5 out of 5 rating by Ashli Lewis
"Thank you so much .
!!!!"
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Peyton Gabriel

November 3, 2026

5 out of 5 rating by Peyton Gabriel
"I love this agency jake is a great guy the whole team is aswell!!!"
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Nicole Puddin

November 3, 2026

4 out of 5 rating by Nicole Puddin
"Great agency"
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Daniel Booshish

November 3, 2026

5 out of 5 rating by Daniel Booshish
"Great agency , quick with answering calls and messages"
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Jennifer Seal

November 3, 2026

4 out of 5 rating by Jennifer Seal
"Cameron helped me get a quote quick and fast highly recommend this agency!!!"
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Willie Jones II

November 3, 2026

4 out of 5 rating by Willie Jones II
"Shout out to Garrett! He was an amazing helper and a genuine human."
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Taylor Benavidez

October 30, 2026

5 out of 5 rating by Taylor Benavidez
"I recently worked with Garrett and am so happy with the service that was provided. I previously was with USAA for almost a decade and didn’t think switching companies would be as easy as it was. Garrett was very easy going, professional and knowledgable, he made the process fun and took all of the stress and hassle out of it! I would highly recommend seeing Garrett!"
We responded:
"Thank you so much for the amazing 5-star review! We’re thrilled to hear that Garrett made your switch to State Farm such a smooth, stress-free, and enjoyable experience! Our team at Jake Kantola State Farm takes pride in providing excellent customer service, competitive insurance rates, and making the insurance process as easy as possible. We truly appreciate your trust in our Muskegon insurance agency and your recommendation of Garrett. Welcome to the State Farm family! We look forward to taking care of your insurance needs for years to come!"
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Reid Schwartz

October 28, 2026

5 out of 5 rating by Reid Schwartz
"These State Farm agents are some of the nicest guys. They go above and beyond to help me out. Making transferring my policy painless and easy. So glad I can walk in to an office near me and talk to a real person. I highly recommend using them. You won’t be disappointed. 10 out of 10 for Garret"
We responded:
"Thank you so much for the amazing review and recommendation! We truly appreciate your kind words and are glad Garrett and our team made transferring your insurance policies such a smooth and easy process. At Jake Kantola State Farm, we take pride in providing personalized customer service, affordable insurance options, and a local Muskegon-area office where you can always speak with a real person. We're grateful for your trust and look forward to continuing to take care of all your insurance needs!"
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Brandon Williams

October 28, 2026

5 out of 5 rating by Brandon Williams
"Garret was great help , very knowledgeable and honest."
We responded:
"Thank you so much for the great review! We're glad to hear Garrett provided knowledgeable, honest, and helpful service. At Jake Kantola State Farm, we take pride in helping our Muskegon-area customers find the right insurance coverage with friendly, trustworthy service. We truly appreciate your support and look forward to helping with all your insurance needs!"
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Naji Monroe

September 16, 2026

5 out of 5 rating by Naji Monroe
"I appreciate you my dog Jake kantola thank you"
We responded:
"Thank you, Naji! I appreciate you too, my friend. We’re grateful for your support and for trusting Jake Kantola State Farm with your insurance needs. We’re always here whenever you need us!"
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Tyler Fara

September 16, 2026

5 out of 5 rating by Tyler Fara
"Thank you so much Jake Kantola, such a wonderful help! Definitely recommend to anyone who needs insurance!"
We responded:
"Thank you so much, Tyler! We truly appreciate the kind words and recommendation. It was a pleasure helping you with your insurance needs. Our State Farm team is proud to serve Muskegon and West Michigan with auto insurance, home insurance, life insurance, and personalized coverage. Thank you for trusting Jake Kantola State Farm!"
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Dakota Vellema

September 2, 2026

5 out of 5 rating by Dakota Vellema
"Garret had great customer service and was a big help."
We responded:
"Thank you so much for the great review! We’re glad Garret was able to provide excellent service and make everything quick and easy. We truly appreciate you choosing our State Farm office and look forward to helping you again in the future!"
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Bonnie Snyder

August 25, 2026

5 out of 5 rating by Bonnie Snyder
"Garrett was friendly and knowledgeable!"
We responded:
"Thank you for the great review! We’re glad Garrett was able to provide friendly and knowledgeable service while helping with your insurance needs. We appreciate you choosing our State Farm office!"
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Asha Ornelas

August 14, 2026

5 out of 5 rating by Asha Ornelas
"Great experience with this State Farm office! Everyone was friendly, helpful, and made the insurance process easy to understand. I really appreciated how quickly they answered my questions and helped me out."
We responded:
"Thank you so much for your kind review! We’re glad our team made the insurance process easy to understand and answered your questions quickly. We truly appreciate your business and look forward to helping you again!"
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Derick Bennett

August 13, 2026

5 out of 5 rating by Derick Bennett
"Happy my friend recommend me! You guys are great!"
We responded:
"Thank you for the wonderful review! We’re so glad your friend recommended us and that we could help you find a great price on vehicle insurance. We truly appreciate your business!"
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Elizabeth Barnes

August 4, 2026

5 out of 5 rating by Elizabeth Barnes
"I have had State Farm since I was 16. My Father always had State Farm. I have always counted on them. The Staff has always been helpful & trustworthy."
We responded:
"Elizabeth, thank you for sharing your experience! We’re honored that you and your family have trusted State Farm for so many years. Our team truly appreciates your kind words about our service, reliability, and pricing. We look forward to continuing to help with your vehicle insurance needs for many years to come!"
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Tyler Brown

July 9, 2026

5 out of 5 rating by Tyler Brown
"Had the pleasure of working with Garret and he got me all switched over as my previous provider was giving me the run around and he saved me a ton of money. I understand very little about insurance and he answered all of my questions without hesitation. Definitely recommend giving Garret or Jake a call to get switched over or to get a quote."
We responded:
"Thank you for the great review! We’re glad Garret was able to make the switch easy, answer all of your questions, and help you save money after the frustration with your previous provider. We’ll be sure to pass your kind words along to Garret. If you ever need anything or want to review your coverage down the road, we’re always here to help.

"
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Mateo Rivera

June 26, 2026

5 out of 5 rating by Mateo Rivera
"Great experience overall, was able to find me a great price for my current situation. Great communication, and was able to help me find just what I needed with insuring my vehicle."
We responded:
"Thank you for taking the time to leave a 5-star review. We’re glad we could provide an excellent experience, and we appreciate your trust. We look forward to serving you again."
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Daniel Carlson

June 26, 2026

5 out of 5 rating by Daniel Carlson
"Great experience very professional"
We responded:
"Thank you! We’re glad you had a great experience—your support means everything to us."
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Andrew Roberson

June 26, 2026

5 out of 5 rating by Andrew Roberson
"Great experience"
We responded:
"Thank you for your 5-star feedback. We’re grateful for your trust and are committed to providing the best experience possible. We look forward to serving you again."
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arianna day

June 26, 2026

5 out of 5 rating by arianna day
"They have great communication and amazing at helping customers"
We responded:
"Wow, thank you for the wonderful 5-star review! Your kind words mean a lot to our team. We’re thrilled we could help—thanks again for choosing us!"
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nyandra

June 9, 2026

5 out of 5 rating by nyandra
"I love State Farm been with them for some years now. Very professional keep you updated on changes and better prices when available."
We responded:
"Thank you for the kind review and for being a loyal State Farm customer for so many years. We’re glad to hear you’ve found our prices reasonable and that our team has been professional and proactive about keeping you updated on coverage changes and potential savings. We appreciate the opportunity to help with your life and vehicle insurance, and we’re always here if you need anything."
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Teri Henrickson

June 9, 2026

5 out of 5 rating by Teri Henrickson
"Great customer service!"
We responded:
"Thank you for the great review! We’re happy to hear you had a great customer service experience, and we appreciate the opportunity to help with your life insurance. If you ever have questions or need anything, we’re here for you."
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Christopher Palethorpe

May 22, 2026

5 out of 5 rating by Christopher Palethorpe
"Very helpful n polite..I appreciate the quick call back and assistance n getting insured!!!"
We responded:
"Thank you for the great review! We’re glad you found a great price and that our team was helpful and polite. We truly appreciate your kind words, and we’re happy we could get back to you quickly and help you get insured. If you ever need anything with your vehicle insurance, we’re here for you!"
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Robert Bousson

May 11, 2026

5 out of 5 rating by Robert Bousson
"Ty was great to work with. Explained everything to us perfectly."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Ty provided clear explanations and that you found our prices great. It was a pleasure assisting you with your life and vehicle insurance needs. If you ever have any questions or need further assistance, don’t hesitate to reach out!"