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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Anita Fuller

February 12, 2026

5  out of  5
rating by Anita Fuller
"Five stars all across the bored if you not getting with, Jake and Ty for all your insurance needs then who? They are the best 👌🏾"
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Jaden Long

February 10, 2026

5  out of  5
rating by Jaden Long
"Great service, easy to get my plan back on and cheaper than anywhere else I called."
We responded:
"Thank you for the great review! I’m glad we were able to get your coverage reinstated quickly and help you find affordable insurance here in Muskegon. Our goal is to make auto, home, and life insurance simple and cost-effective for families in Muskegon and the surrounding areas. We appreciate you trusting our local insurance agency and are always here when you need us!"
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LeeAnne Jones

February 6, 2026

5  out of  5
rating by LeeAnne Jones
"Ty was very kind and easy to work with. He was able to get me more coverage for less money than what I was paying. Would definitely recommend."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Ty was able to find you better coverage at a lower cost. Your recommendation means a lot to us! If you ever need anything else, don't hesitate to reach out."
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Mary Ippen

February 3, 2026

5  out of  5
rating by Mary Ippen
"Great experience with state farm and they will make sure you have what you need 5 star's for my experience"
We responded:
"Thank you for your positive feedback! We're glad you found our vehicle insurance prices great. If you need any further assistance or have questions about our services, feel free to reach out!"
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Jordan Hahn

February 2, 2026

5  out of  5
rating by Jordan Hahn
"I worked with ty, and hes saving me almost $100 a month on insurance with so much more coverage. Not to mention he made it a easy switch. Check em out!!"
We responded:
"Thank you for sharing your experience! We’re so glad Ty could help you save nearly $100 a month while getting better coverage. Making the switch easy is our goal, and we’re happy to hear it went smoothly for you. We appreciate your recommendation and look forward to assisting you again in the future"
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Tom Griffin

January 27, 2026

5  out of  5
rating by Tom Griffin
"This was a very seamless and easy experience working with Ty to get my insurance taken care of."
We responded:
"Thank you so much for your kind words! We're glad to hear that Ty made the insurance process seamless and easy for you. If you ever need assistance in the future, we're here to help!"
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Enya G

January 16, 2026

5  out of  5
rating by Enya G
"Tyler was great to work with! He helped me find the right policies that worked best for me and took the time to explain everything clearly and answer any questions I had. He made the process easy as I had transitioned into my own insurance from my parents. I highly recommend him!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Tyler was able to guide you through the transition smoothly and provide clear explanations. Your recommendation means a lot to us. If you ever have any more questions or need assistance in the future, don't hesitate to reach out!"
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Nick Clark

January 14, 2026

5  out of  5
rating by Nick Clark
"Garrett is awesome he created a quote for me in minutes! Very responsive and customer service is top notch! Thank you for all your help and looking forward to several years of service to come!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Garrett provided such quick and responsive service. We truly appreciate your trust and look forward to supporting you for many years to come! If you ever need anything, don’t hesitate to reach out."
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Christia Walton

December 29, 2025

5  out of  5
rating by Christia Walton
"Garrett was awesome.. He saved me more money than I thought.. Thank you Garrett"
We responded:
"Thank you for leaving us a 5-star review on Google! We greatly appreciate your kind words and feedback. It is always a pleasure to hear that our customers are satisfied with our services. If there is anything else we can assist you with, please do not hesitate to reach out. We look forward to serving you again in the future! Thank you for choosing Jake Kantola State Farm as your local Muskegon Insurance Agency."
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becky cook

December 21, 2025

5  out of  5
rating by becky cook
"I came back to State Farm in Muskegon because they dont forget their customers. State Farm also doesn't push their customers into policies they dont want or can't afford"
We responded:
"Thank you for your loyalty and kind feedback! We're proud to prioritize our customers' needs and ensure you feel comfortable with your coverage. It's great to hear that our team in Muskegon continues to provide honest, affordable service. We appreciate your trust and look forward to serving you for years to come!"
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Rocky Simonelli

December 20, 2025

5  out of  5
rating by Rocky Simonelli
"I’ve had a great experience with Tyler. He is knowledgeable, efficient, and clear in explaining coverage options. Communication is prompt, and he makes the process simple and stress-free. I feel confident knowing my auto insurance is handled with professionalism and attention to detail."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Tyler provided you with knowledgeable and efficient service, making the insurance process simple and stress-free. Your confidence in our professionalism and attention to detail means a lot to us. If you ever need anything else, we're here to help!"
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Kashara

December 16, 2025

5  out of  5
rating by Kashara
"Jake, was very helpful and understanding helped me when I was told I couldn't be helped and even acknowledged my Medicare advantage, and helped me and my family with our life insurance."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Colton was able to assist you and provide the support you needed. We strive to ensure everyone feels understood and valued. If you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your feedback!"
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Tirhas Gidey

November 20, 2025

5  out of  5
rating by Tirhas Gidey
"He was incredibly helpful and patient throughout the entire process. I didn’t understand every single detail at first, but he took the time to explain everything clearly and kindly, making sure I felt confident and informed before moving forward. His professionalism, knowledge, and genuine willingness to help truly stood out. I’m very grateful for his support and excellent service. Thank you for making what could have been a stressful process so much easier!"
We responded:
"Thank you so much for your kind words! I'm thrilled to hear that I could make the process clearer and less stressful for you. Your confidence and understanding are very important to me, and I'm glad I was able to support you every step of the way. It was a pleasure working with you, and I truly appreciate your thoughtful feedback!"
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Zach Saum

November 11, 2025

5  out of  5
rating by Zach Saum
"Jake got us all taken care of with auto and homeowner’s insurance. Very straightforward process and easy to work with!"
We responded:
"Thank you so much for your 5-star review! We're thrilled to hear that Jake made the process easy and straightforward for you. It's great to know you’re happy with your auto and homeowner’s insurance. We appreciate your trust and look forward to serving you again!"
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Jessi Ross

October 31, 2025

5  out of  5
rating by Jessi Ross
"Jake had a good sense of humor (hence the name) and he stayed professional as could be. 10/10 recommend. Happy Halloween!"
We responded:
"Thank you so much for the fantastic 5-star review! We're thrilled to hear that Jake's good sense of humor and professionalism made your experience a great one. Your recommendation means a lot to us. Happy Halloween to you too! 🎃🚗"
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Chasity Duck

October 21, 2025

5  out of  5
rating by Chasity Duck
"Very helpful and knowledgeable!"
We responded:
"Thank you so much for your 5-star review! We're thrilled to hear you found our team very helpful and knowledgeable. Providing excellent service and expert advice is our top priority, and your feedback means a lot to us. If you ever need assistance with your auto insurance again, we're here to help! Thank you for choosing Jake Kantola State Farm as your local Muskegon Insurance Agency."
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Christopher Jones

October 21, 2025

5  out of  5
rating by Christopher Jones
"Tyler had a mission to get me auto insurance even facing technical difficulties he kept communication when a few other companies gave up helping me. He wanted to help make it as cheap and as quick as possible. If I could do it over Tyler would be my guy again!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Tyler stayed committed to getting you auto insurance despite the technical difficulties. His dedication to clear communication and finding the most affordable and quick solution truly sets him apart. We’re glad Tyler was able to help, and we appreciate your trust in choosing him. If you ever need assistance again, Tyler will definitely be here to support you! Thank you for choosing Jake Kantola State Farm as your local Muskegon Insurance Agency."
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geoff aldridge

October 15, 2025

5  out of  5
rating by geoff aldridge
"I went in expecting a high pressure salesman, but was very pleasantly surprised. Ty went over my options and helped me pick the policy that was right for me without pressuring me at all. I definitely recommend them."
We responded:
"Thank you for your positive feedback! We're glad Ty was able to guide you through your insurance options and help you select the right policy without any high-pressure sales tactics. Providing personalized, stress-free insurance solutions is our priority. We appreciate your recommendation and look forward to assisting you with all your insurance needs in the future! Thank you for choosing Jake Kantola State Farm as your local Muskegon Insurance Agency."
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Benny Garcia

October 8, 2025

5  out of  5
rating by Benny Garcia
"Very helpful !! Thank you"
We responded:
"Thank you for your kind words and 5-star review! We're thrilled to hear you found our service very helpful. If you ever need assistance again, we're here to help!"
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Rachel Elizabeth

October 8, 2025

5  out of  5
rating by Rachel Elizabeth
"Absolutely love the staff! Very professional and friendly. Garret got me back on track with my insurance and at a GREAT rate! Very satisfied with Jake Kantola -State Farm!"
We responded:
"Thank you so much for your wonderful 5-star review! We're delighted to hear that Garret and Jake provided you with professional, friendly service and helped you find a great insurance rate. Your satisfaction means a lot to us, and we’re here whenever you need assistance!"
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Cayden Mitteer

September 29, 2025

5  out of  5
rating by Cayden Mitteer
"Garret was Very thorough with policy details and very kind an professional. Would give more stars if I could."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear you found our service thorough, kind, and professional. Your kind words mean a lot to us, and we truly appreciate your support. If you ever need anything else, we're here to help!"
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Mitchell Wright

September 25, 2025

5  out of  5
rating by Mitchell Wright
"Garrett was able to resolve my situation quickly with great customer service, and got me the best rate possible, unlike some others. 10/10"
We responded:
"Thank you for your fantastic review! We're glad Garrett could resolve your situation quickly and secure the best rate for you. Providing excellent customer service is our top priority, and your 10/10 means a lot to us. If you ever need assistance again, don’t hesitate to reach out!"
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liz Campbell

September 23, 2025

5  out of  5
rating by liz Campbell
"Jake was very helpful and gave really good service"
We responded:
"Thank you for taking the time to leave a review! We're thrilled to hear that Jake provided you with helpful and excellent service. We appreciate your feedback and look forward to serving you again in the future!"
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Ashley Deneau

September 17, 2025

5  out of  5
rating by Ashley Deneau
"Great service always friendly and very helpful"
We responded:
"Thank you so much for your kind words! We're thrilled to hear you appreciate our great prices and friendly, helpful service. We're here to support all your insurance needs, whether it's life, accident, vehicle, or renter's insurance. If you ever have questions or need assistance, don't hesitate to reach out!"
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Larry Pulluiam

September 15, 2025

5  out of  5
rating by Larry Pulluiam
"Awesome very helpful..real nice"
We responded:
"Thank you for the awesome review! We're glad Ty could provide helpful and friendly service with your auto insurance and renters insurance. If you have any questions or need assistance in the future, don't hesitate to reach out!"